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Refund Policy

Effective Date: 23 July 2025

This Refund Policy is effective 23 July 2025 and applies to all web‑design, branding, and marketing services provided by Coat & Convert (“we,” “our,” “us,” “the Agency”).

1. Up‑Front Design Offer

We provide a complimentary homepage design (“Up‑Front Design”) before any payment is due. If you decide the design is not a fit, you owe us nothing and we will cancel your project—no questions asked.

2. Deposits & Milestone Payments

Once you approve the Up‑Front Design, a non‑refundable deposit equal to 50 percent of the total project fee (or full payment, if you prefer) is due. For clients on installment plans, the first installment equals 50 percent of the agreed price and is treated as the deposit.

3. Eligibility for Refunds

You are eligible for a refund of any amount already paid beyond the non‑refundable deposit if:

We fail to deliver agreed‑upon project milestones within the timeline set out in your proposal and cannot remedy the delay within 14 days of written notice from you; or

We materially breach the scope or quality standards specified in your signed proposal and do not correct the issue within 14 days of notice.

4. Revisions Before Launch

Unlimited design revisions are included until you give final approval. Because revisions are part of the creative process, payments made for completed revision rounds are not refundable.

5. Post‑Launch Work

After the website or branded asset is launched or delivered, all payments become final. Ongoing services—such as monthly SEO or hosting—are billed in advance and are non‑refundable for the active billing cycle. You may cancel future cycles with 30 days’ notice.

6. Services Excluded from Refunds

Strategy workshops, third‑party software fees, domain registrations, stock photography, and any custom code or plugins purchased on your behalf are non‑refundable once procured.

7. Refund Request Procedure

To request a refund, email [email protected] within 14 days of the event that prompts the request. Include your project name, invoice number, and a brief explanation. We will confirm receipt within two business days and issue any eligible refund to your original payment method within 10 business days of approval.

8. Chargebacks

Initiating a credit‑card chargeback without first following the Refund Request Procedure violates this policy. We reserve the right to dispute unjustified chargebacks and to suspend or terminate services until the matter is resolved.

9. Disputes

Any refund dispute not resolved within 30 days will be handled through binding arbitration in accordance with the governing‑law clause in your signed proposal or service agreement.

10. Policy Updates

We may revise this Refund Policy from time to time. The version posted on our website at the time of your purchase governs that purchase. Material changes will be announced via email to active clients.