The "While You're Here" trap
It starts innocently. "Hey, since you have the roller out, can you just hit this closet door?"
You say yes to be nice. Then it's a window sill. Then it's the garage trim. Suddenly, you've given away $500 in free labor and materials, destroying the profit margin on a $2,000 job.
The problem isn't the client. The problem is a vague contract. "Paint bedroom" is invitation for argument.
Defining the "Not Included"
Most potential disputes are solved by explicitly listing what is NOT included. Your contract should have a dedicated "Exclusions" section.
Crucial Exclusions to List:
- Closet Interiors: Unless specified, closets are extra.
- Ceilings: Often assumed by homeowners to be part of "walls". List them separately.
- Carpentry Repair: "We paint what is there. We do not replace rotted wood unless billed."
- Furniture Moving: "Room must be empty up to 3ft from walls."
The "Change Order" Script
You need a polite but firm way to pivot to a paid extra.
Say This:
"I’d be happy to add that closet door! Since it wasn't in the original scope, let me quickly write up a Change Order for it. It's usually about $75 for a door. I can get that approved right now so we can do it while the paint is wet."
By saying "Change Order" and attaching a price immediately, you filter out the people just looking for freebies. 90% Will say "Oh, never mind," and the 10% who say yes will pay you for it.
Get The "Scope Saver" Template
A copy-paste "Inclusions/Exclusions" list you can add to your existing quote software (Jobber, Joist, QuickBooks).
Download Template (Free)